I thought I'd try to do the right thing and do bus...

I thought I'd try to do the right thing and do business with an Hawaiian company. So unreliable. Nickel and dime you. Horrible customer service. My installation was done by a contractor. Be barely knew what he was doing. 2 days this week I've had trouble. Each time they knew that they were having problems. Customers service rep tried to BS me with likely problems. Tonight, I'm down again. Customer service says they'll call back in "more than 20 minutes." They weren't kidding. it took them two hours 20 minutes. I will go back to Spectrum as soon as I can.