Rhino Camera

Review of 101domain, Inc.

We have four domains with 101 domain, they suspend...

We have four domains with 101 domain, they suspended and blocked one of our domains without any notice causing us serious disruption, loss of reputation and massive financial loss. A trademark complaint was falsely submitted to 101 domain, instead of making us aware or investigating they immediately removed our site, this means that you could be on the receiving end of a malicious attempt to bring down your website and 101 will just remove. We tried to explain to the legal woman, we were told she would call us back when she was back in the office, nothing happened, therefore we called again only to find that she doesn't even work in that office, she works remotely and doesn't come into the office! We spoke via email and we explained the situation and the trademark law and how we were not in violation, she didn't address our points nor deal with our requests. As a result we spoke to our lawyer and felt the only way was to get away from 101domain, they clearly are not interested in actual trademark law but instead if they receive a complaint, no matter how false they will block you, hence we immediately requested a domain transfer code. We heard nothing hence we had to engage our lawyer to contact 101 domain directly. He emailed and faxed them his letter with the intent of legal action and also the relevant laws in regards to trademark law, we emailed confirming this had been sent, their response: a link to their legal terms and conditions! Wow! That is not the way you reply to your customer or this situation, whether or not they know they are in the wrong they are clearly hiding and damaging our business whilst they are doing it. But really only then did we realise the company we were dealing with, they have no interest in replying to your points, address your issues, instead they will have no problem in putting your domain and your business at risk, their attitude seems very clear as you can tell. It is up to you whether you want to risk your business by using 101domain, you are taking a huge risk with your business if you do as you can see above, we have reported 101domain to ICANN for their behaviour and our lawyer is currently calculating the cost of damage to our business, their refusal to inform us of the complaint is one thing, the refusal to reply to our points regarding trademark law is another, being lied to and refusal to even do the proper investigating into the actual law is another but finally to reply to our confirmation of our lawyers letter with a link to their legal terms and conditions should tell you everything you need to know about this company, customer service, looking after the customer and most importantly the law is not considered important to 101domain.