To start off, I NEVER do reviews...I've been in sa...

To start off, I NEVER do reviews...I've been in sales for over 20 years and the experience I had here was so fantastic, it motivated me to write the review I NEVER write. Been looking for a little over a year. Have grown to really dislike the car buying experience. Lots of pressure and wasting time sitting (while they go "talk to the manager"). It's been one of the biggest things holding me back from actually pulling the trigger on a new car.

The dealership I was at, right before this dealership, took a whole Saturday of mine...I only test drove 3 cars! Wasn't completely sold either and then the pressure started. Told them my offer (which of course was lower than the sticker price...I know the game), not only did they come back with a counter offer, IT WAS $4,000 OVER THE ORIGINAL STICKER PRICE!!! How is that possible? Then they tried to make a big deal about the $4,000..."We'll give you $3,000 off. Can we say congrats on a new car?" Um...NO Anyways, long story short, my Saturday was wasted for nothing. The only good thing that came of the experience was that it led me to DriverSelect.

At this new dealership, I checked the reviews and they all seemed good. Being in sales, I know there are hidden things all a long the way and some will take advantage of it. I went in being super cautious...looking for any and all hidden stuff all these other dealership had been doing.

My sales rep was David Bridgeman. Super personable and SUPER PATIENT! He was completely transparent with the whole process. He told me from beginning to end what would happen from start to finish "If I decided to make a purchase".

My favorite thing about the whole process was that as a sales trainer, I teach that you MUST LISTEN TO THE CUSTOMER if you want the order. David listened. I told David straight up my expectations and how I didn't want to be trapped all day like at other lots and that I REALLY WAS interested in making a decision...but I needed time to process it all.

We sat and he pulled up 17 models of the car I was looking for (selection is amazing by the way). He asked me several questions to help narrow down the choices. I was left with 5. I test drove 2 of the 3 and then left because I had to go to work. Total time at the dealership...less that 1 hour!!!

I came back the next morning. I'm sure David knew he had a sale. I can be one of those annoying customers who splits hairs when making decisions and this was no different. I HAD to go test drive the others. I felt kind of silly for asking to test drive THE SAME CAR but David was very accommodating and told me that if I was spending the amount of money I was on a car, then I SHOULD be picky and make sure of what I want...how rare?!?!?!? Most sales people just want to hurry and close the sale.

At the closing table, it was a very simple process. I told them what my terms were, they made some quick calculations and then gave me a few different options on how to go about with financing...the price of the car never changed. I was offered their extended packages and only accepted one of them. I turned everything else down. Again, here is where David listened. He KNEW I wasn't going to go with any of the packages but he still asked (like a good salesperson should)...but there was NO PRESSURE. We made a deal and I had to leave again and come back to finish paperwork. total time this trip: less than an hour!

I've seen so many contracts and seen so many hidden things. People can be very creative when writing those things. Definitely on guard at this point...everything else has been too smooth and too pleasant. Guess what?!?!?! No hidden anything!

Sorry this was a bit long, but its rare that (me being in sales for 20 years) I get impressed with a sales person and their organization. It's often we hear about the car buying experience and what a horror it is...just thought it would be a good idea to make sure people hear of the good experiences too! Thank You David for your professionalism and patience, you definitely made me a happy man!!!