The Emergency Room Nurse Shift change left familie...

The Emergency Room Nurse Shift change left families stranded in the waiting area waiting for 3 hours!!!. I brought my infant in at 4:30am with a temp of 104.8, we were triaged at 5:30am but then forgotten. When I advocated for my son at 7:30am the 7am shift change nurses had to retake his vitals and basically start over. I was walked to Urgent Care in the same building at 8:am by an ER health aid who explained to me that there were too many trauma patients in front of my son for care. Mind you there were only 6 families in the ER lobby at this time who had come in after my son, so that explanation was not accurate.

Urgent care was wonderful as always, got my son in, checked him, got our meds, and sent us home within in 2 hours! The emergency room visit felt like a waste of time. I would not recommend going here between 4am and 7am because there evening shift change to morning shift change process is a mess!