Geronimo Boykin

Review of Christus Santa Rosa Medical Ce...

My mother has been admitted three separate times i...

My mother has been admitted three separate times in the last few months due to some recurring health problems.

All three consecutive times SHE WAS DISCHARGED WITH NO NOTIFICATION TO ME, HER CONTACT PERSON! Three consecutive times they sent her back to her nursing facility without calling me or anyone else.

THIS IS UNACCEPTABLE!

If I could leave a 1/2 star rating I would.

I reached out to one of the directors and filed a grievance the second time it happened and I heard nothing. They just did it for the third time yesterday.

IT SEEMS CLEAR THEY DON T TAKE SERIOUS COMPLAINTS SERIOUSLY OR REALLY CARE ABOUT THE PEOPLE THEY TREAT!