I called to place an order for curbside pick-up an...

I called to place an order for curbside pick-up and was slightly disappointed by the person I spoke to. I explained that I needed flowers for a friend that lost her sister last week. A typical reaction when hearing about someone losing a loved one is I m sorry or some change in tone. The sales rep had no response and continued to function as an order-taker for the entirety of the conversation. Palmers should take a moment to evaluate who they have as a sales rep and choose or train someone that understands the importance that the simple act of giving flowers holds. You re not just filling out a form, you re helping someone express a deeper sentiment and it matters. Otherwise, lose the rep and have orders completed exclusively online. You ll lose less business that way.

Edit: I added a star to my review because Michelle called to apologize for my experience. On top of that, she recognized that my intent was to provide helpful feedback to make their business better. Any owner/leader can t change or fix what they don t know and sometimes their only way of finding out is through their customers. Thank you, Michelle.