A very dear friend of ours had an a/c system insta...

A very dear friend of ours had an a/c system installed by this company. She has had nothing but problems since day one. The house has major humidity problems due to the fact that the system has not been sized properly. They installed a larger system than the one that was there originally so now there is no run time to remove the humidity. After having a proper load calculation performed on the home (which admittedly was never done), it was discovered that the a/c system is twice the size required. So she paid more for a larger system that doesn't work, pays more for utilities because it is over-sized and her home is as humid as it is outside! She has called them out several times and they have not fixed the problem, although they have tried to sell her a new duct system in an effort to fix the problem (that's not the problem!). We have tried several times to work with them and they refuse to do anything about it. They finally stopped taking our calls and are washing their hands of the whole thing, so basically she is screwed. I would highly recommend NOT using this company. They do not back up their work and will leave you hanging. So sad people have to be this way.