Marcel Molenaar

Review of ATAG Nederland BV

Not normal how long you are on hold when you repor...

Not normal how long you are on hold when you report a failure.
Up to 2x the service department needed due to a malfunction. 1x suspended for 30 minutes. The 2nd time from 9.15 am to 10.15 am. And the band keeps playing annoying music and always repeating that I am the first to follow. A device from Atag would think again about it because if you have a malfunction then you have to be patient. Not only to report your malfunction but also the waiting time that a technician can come by is more than 1 week.