This company isn't exactly what I'd call business ...

This company isn't exactly what I'd call business friendly. Recently tried to reach them to confirm ownership of a stock without success. A call to them results in a lengthy digital message. Eventually you wind up holding in a vain attempt to reach a human, gave up twice after running out of patience. Their web site sign up wouldn't allow me to complete the process, no luck there either. What a freaking joke... wonder if they really exist?