I m not impressed so far. I have 25 years of five ...

I m not impressed so far. I have 25 years of five star hotel operational experience and when I checked into this hotel on a Sunday evening and my bags were lost by the airlines I informed the front desk when I checked in. The front desk did offer to find me a few things and asked me to write them down, so I did. I wrote hair brush and curling iron. This way I could maybe look half way presentable the next day when I was giving my presentation in Jeans and tennis shoes because that s all I currently have. Later I was given a hair brush. However I find it hard to believe with a hotel connected to a mall and it has a spa and fitness center that there was nothing else to offer me. Granted it was Sunday night and the malls were closed. I m giving this a 2 Star so fat because Room Service was very nice. I m here for 4 more nights. If things improve I will update my review. I understand that not having a concierge 24 hours is part of not being a 5 Star which might make me think about my next stay.