Quotes given are not at all final and once you hav...

Quotes given are not at all final and once you have put your card details in to pay for the policy you are asked to confirm some further details over the phone. Given that they are a broker I can understand that they may need further clarification over the telephone, but it was very difficult to get through to them to confirm this information.

Once details were confirmed the original quote was substantially lower than their final quote and as such I did no go ahead with the policy. They were happy for me to not go ahead but I am still waiting 10 days + for my credit card to have the pre-authorised amount for the original quote to be made available again.

There is no reason why the company should be pre-authorising and holding onto funds when policies have not even been confirmed in full at the point of payment being taken.

I would advise that anyone else in this situation contact their bank s dispute department in the hope that with enough momentum the company may stop holding onto preauthorised funds, as this could very easily prevent people from being able to pay insurance with another provider if they had decided to not go ahead with a final quote.