Lexus vehicles are luxurious alright. But this lex...

Lexus vehicles are luxurious alright. But this lexus dealer is worse than any other I have dealt with, AVOID at all costs!

They literally ripped me off in multiple ways: I bought a pre owned vehicle. I was told that there is no spare key, and was offered a dent insurance that also covers replacement keys. I bought it. Later, though, it turned out that they had a spare key all along. I was able to obtain it from them and cancel the dent insurance thing though, so that rip-off failed.

Next thing, the car turned out to have some problems that should have been found out in their multi-point inspection thingy.

But the biggest rip off is this one: I decided to cancel a 3.5K $ service contract (warranty) I purchased for the car. I came in to their office and filled out a cancellation form as they instructed. After 4 months it was still not cancelled, so I called them. Guess what? That form magically dissappeared, and they did not cancel the service contract. They did not provide me a copy, so my hands are tied. They are no longer answering my phone calls or returning to my messages. This is borderline illegal! According to our contract, I have a right to cancel the service contract and get a full refund if cancelled within 60 days. Now it is too late for the full refund. I am discussing with my lawyer my next options.