Sarah Polega

Review of Hayden Jennings Properties

WARNING WARNING Whether you re renting or have a h...

WARNING WARNING Whether you re renting or have a house you d like them to manage STAY AWAY. Our initial roommates backed out of the lease, my boyfriend and I were able to cover all fees and charges as well as finding two roommates to take their spots within a month. Hayden Jennings s did everything they could to hinder this process and straight up lied to us on multiple occasions about our rights even though we did everything possible to make this work. All to just make more money off the exuberant fees they kept tacking on despite knowing we were doing everything short of using our own money to cover the $2000 the old roommates owed. After that second month rent was always paid on-time and we never violate any of the items in the lease. They tried to lie to one of the roommates when they were moving in and charge them an extra $600 which we also proved was NOT owed.
They tried to charge $250 as another made-up charge, the fee was removed after we proved it was unethical. They tried to charge us almost $300 for the AC a few months later which was removed after we proved their maintenance person didn t do the work they invoiced us for and proved that it wasn t our fault. We went to pay a month s rent in full in September, Emily, told us we paid her $100 too much and gave us the receipt for that month then later tried to say we owed that $100 and tacked on $250 for a late fee during the hurricane. We proved that was false and they removed those charges as well. All this caused an overwhelming amount of stress and every time they were forced to drop the fees because we had proof they were wrongfully added to our bill.
Every time I told them the fees were incorrectly being added, Hayden would call me screaming and swearing, he said unimaginable threats and then would hang-up. But they were forced to remove them because we had proof every single time I pleaded with him to just stop and he would just laugh.
In October 60 days before moveout Claire decided the carpet wasn t clean enough in the master bedroom and made plans to rip it out and charge us half. She never said anything to us. Claire admitted the carpet was in terrible conditions before we moved in and admitting during the moveout inspection that the carpet was completely cleaned, better condition than it was when we moved in, and smelled great November 29th. Her claim was that the smell from October could possibly come back so we would be charged regardless of the condition during move out inspection. They will make up anything in order to keep your deposit.
Claire also changed the time of the move out inspection and then showed up a full hour late. They left the lock box on our door for three weeks because they didn t have time to remove it.. the lack of professionalism was astounding. I have never had issues with a leasing company before this and am still shocked at the lack of respect and their ability to do their jobs.
We would ve happily stayed, paying rent on time if it wasn t for the TERRIBLE service. If you have a nice house LIST IT WITH SOMEONE ELSE and renters beware.