Useless. Called on the 1st week of October after ...

Useless. Called on the 1st week of October after all the GM recalls were released...left a message. No call back. You can never get ahold of a real person due to the "High volume of recall calls". Allowed a week for someone to call. No one did. Next I tried contacting during their "fast track your recall" form and again no answers for weeks. Next I tried calling this time giving every single detail about recall. No contact again. This was all over the course of 2 months!!! Finally I called the GM hotline for recalls. They were finally able to directly contact a dealer ( NOT Jim Butler because I was not about to deal with them) and made me an appointment quickly.