This is the worst facility in Albuquerque to place...

This is the worst facility in Albuquerque to place your loved ones. The CNA s do not answer call lights in a timely fashion as they re very understaffed. My father was constantly falling and on one occasion, did not receive any of his medications. Ever since Amy (Administrator) came to The Montebello, the place has steadily declined. It used to be a very reputable facility. We had our mother there 3.5 years ago and it was a much better experience. Why hasn t corporate conducted audits on her employee satisfaction/retention rates? Shouldn t red flags be flying? When me and my sister talked to the nurses, we were made aware that she runs all the good staff off, leaving mostly agency nurses to work the floor. There seems to be a very toxic administrative/nursing environment and the patient care suffers for it. I don t blame the nurses for leaving.