Extremely poor customer service. They made us wait...

Extremely poor customer service. They made us wait for more than 45 minutes to receive the prize of Friday Quiz. Moreover, twice, we had to return without receiving the prize and on top of that, instead of asking us to come over the other day, they made us wait for an hour or so in the scorching sun outside and after an hour, the guard returned saying that the staff whose responsibility it was to hand over the prizes was unavailable. On top of that, on their official notice, the time to receive the prizes is clearly mentioned as' 10 am to 5 pm' from Monday to Friday.