alexis gibson

Review of Kens Stereo Junction

Bad experience I place a poor rating on Facebook a...

Bad experience I place a poor rating on Facebook and the manager call me and was very sympathetic to what happened then the next day got on Facebook like I did something wrong and this is what happened Now I spoke to you on yesterday and you were very informative and sympathetic to what happened but to get on here today with the smarts. Let's just tell the truth what happened I purchase a rear view mirror with back up camera on Wednesday installation was Saturday I came in at 11am and at 4:45pm u notified me that u could not install it in my particular vehicle. I asked for a refund and purchase this on my debit card which my bank Wellsfargo had place a block on until they sent me a new card. I ask for the refund to either go on my other bank card or cash refund since it was debit . you informed me I would have to wait until Tuesday before you could write me a check because you had to make sure transaction cleared. I told you I could show you it cleared on Wednesday because it was a debit transaction you stated it takes a couple days to show up on your end. OK I state I will return Tuesday for my refund. On Tuesday at 9am you call me and stated you refunded me back on my debit card that has the block and I have to wait 2 business days to get my refund taking I have already waited 3 days so I now I have to wait a total of 5 days when you could have kept your word and issued me a checked on Tuesday once you verified payment had went thru. That is why I am unsatisfied and I think everyone else would understand why I was upset.