I arranged for an item to be shipped from Singapor...

I arranged for an item to be shipped from Singapore to Australia. I specifically requested for the item to be shipped temporarily into Australia and to be shipped back to singapore in a week. I asked for no duties and taxes to be paid because it s a temporary clearance and had applied for a permit. I asked for verification if I would need to pay duties and taxes and the reply was no because I had the permit and only had to pay for the permit application fee. Upon arriving in Australian shores, DHL Australia told me that they can t do temporary clearance and I have to pay duties and taxes of 10%, which is in the tens of thousands. I wasn t able to raise the money in such a short time, especially since I wasn t expected to pay duties and taxes.

Deeply disappointed with the level of service, competency and knowledge with international shipping. Would definitely not recommend and not ship with DHL ever again. Please only use DHL at your own risk.