My provider at the Austin VS is excellent and I ha...

My provider at the Austin VS is excellent and I have nothing but wonderful things to say about her. The facility is also new and most of the time when an go in for blood work I'm in and out in no time. I also find most staff are very nice and want to help people. I've only encountered a few rude staff members which is not pleasant for anyone to encounter anywhere.

Now for the negative side, in order for me to have my current provider I had to change providers since the first doctor was extremely rude (some Indian female doctor). My only other complain in that every time I call the VA I can NEVER get anyone on the line for assistance. I have pushed 0 to talk to an operator and 5 to talk to a nurse and each time it takes me back to the main menu. It's not the first time....which is why I was prompted to write this review.