Lorin Frazier

Review of Trace Applications

Not sure where to begin, I ve worked with the team...

Not sure where to begin, I ve worked with the team over at Trace Applications for what seems like forever. First being introduced to their software and team when I was part of the Oil and Gas sector in 2007, where with the support of their team we were able to customize their software to meet the ever-changing documentation needs of one of the top 20 Fortune 500 companies. It was that former connection Metal Trace / Trace Applications that landed my current role in structural steel. Leadership found themselves in need of someone that understood the software and being a former administrator, I was up to the challenge. It was a great moment to pick up the phone to inform Ted that I needed some help with updating the system at Madden Bolt, who s former administrator feared change and refused all updates. It s been smooth sailing from that point on but knowing that at the drop of a dime there is a team that prides themselves in the support of the customer that they service, offers one peace of mind. That type of support is not widespread this day and age, so I appreciate what they have done to make my role, past and present, easily manageable while being a cost-effective solution for our document retention needs.