Receptionist didn't know that there wasn't an elev...

Receptionist didn't know that there wasn't an elevator to the second floor. We were sent on a wild goose chase to find our room, because she didn't know where it was. Our father whom is walking with a walker, and is on oxygen had to go up two flights of stairs to our room after we were walking all over the hotel in the wrong direction first, because of it. Service sucked for an expensive room!