My stepfather recently stayed at Kaiser for a trip...

My stepfather recently stayed at Kaiser for a triple bypass. I've had years of experience with ailing loved ones as non-Kaiser facilities. As a result, I was dreading the experience, but it ended up being one of the most positive of our lives. The physicians, nurses, and all care-givers including staff who take lunch orders, are just spectacular. Everyone is so kind, helpful, and cheerful. Also, the hospital facility itself is so bright and open, infused with sunlight. A nurse in the cafeteria standing in line in front of my mom actually bought my mom dessert just to be kind. I don't know what makes this facility so unique but it should be a model for other organizations, including those outside of health care. Truly inspiring. And yes, my stepdad came through the procedure in great shape, owing to Kaiser's tremendous care.