Need a Passport urgently to deal with immigration ...

Need a Passport urgently to deal with immigration issues here in Germany and have to wait extremely too long for them to get around to "getting the required information they need from Washington." The 6 hour time difference and Covid-19 situation makes matters even worse. Don't even think they work on Mondays. I've written numerous emails and they hardly respond to them. They could care less about what I'm going through. Not happy at all.