Gabrielle Crawley

Review of Hoffman Audi

I purchased a car through Hoffman Audi last year. ...

I purchased a car through Hoffman Audi last year. Alfonso was a great salesman and was excellent with the test drive and answering questions about the vehicle. I should actually do a separate review for him because he deserves 5 stars, unlike anyone else that was involved. The process went very smoothly until I reached the financial aspect. After waiting a couple hours to meet with the financial person, I went in with a pre-approved car loan, which he insisted I forgo because they would be able to offer longer terms with better rates. Okay, sounds great. We finish up and we leave that day with the car. Shortly after, my Father, who was with me to test drive the car, began receiving calls from the dealership stating they would be able to offer me a lower interest rate and I needed to stop by and sign the paperwork. I wasn t too concerned about my interest rate so I didn t respond, but the calls continued. A little over a month went buy and I hadn t received any information about my loan, and I was becoming concerned that I was missing payments and what not due to them wanting to lower my interest rate, I figured they had done something without my knowledge. So one day when I was in the area, since I live a little over an hour away, I decided to stop in. I told them I needed to speak with a financial person about my loan and interest rate and what not. I gave them my name and no one could seem to figure out who had been calling me about an interest rate, yet I waited to be seen. I must have sat in the dealership for well over 2 hours, and I tried to leave a couple times but every time someone would stop me on my way out and assure me someone would be with me soon. After sitting in the waiting room for hours with no updates as to what was going on, I did get to see a finance worker, who told me the first finance person did not process my loan correctly and I had actually not even paid for the car. At this point I was exasperated and eager to leave, so the financial worker gave me all new paperwork to sign, which I did not even review because I just wanted to leave. So despite the fact that this dealership offers quality cars and their sales people are great, I would not trust these people again. I did not need to be lied to and coerced back to the dealership. Had they been transparent from the beginning everything could have been resolved much sooner. And the craziest part is I ended up paying more with the second loan despite all of the calls promising a lower interest rate. I would suggest buying elsewhere.