I have tried to visit this office twice in the pas...

I have tried to visit this office twice in the past two months in order to apply for a title and register my vehicle. The tag office was closed both times and I was told to go to Greenbriar Mall. I would if I had a registered car I could legally drive! I am not willing to shell out the $100 to lyft/uber there and back. I cannot find out why or for how long this office will be closed online.