Scott N

Review of Lake Restoration

LR has a Service business treating lake shore in a...

LR has a Service business treating lake shore in addition to a store where you can buy chemicals. If you hire them to spray your lake shore, don't expect to get treated like a paying customer. Unfortunately, they are the only game in town, which I am sure dictates their customer last approach. There is nobody else to use so I use them. I gave up asking to talk with the owner. They just tell me he does not work with customers.

I own lake shore property and have hired them on a contracted basis to maintain my lake shore. I have used them for most of the 11 years we have lived on the lake. Unfortunately, their weed treatments have been less than 50% effective. Whenever I have called over the years to ask for a retreat because their spray did not work, they tell me I am too late to file a complaint.

LR is EXTREMELY INFLEXIBLE with their schedule. If the weeds get bad and I ask them to move up their "scheduled time" to hit the weeds before they get out of control, they ALWAYS tell me "no". THEY ARE NOT PROACTIVE TO GET AHEAD OF THE PROBLEM BEFORE IT GETS OUT OF CONTROL. NEVER in 11 years.

Last complaint: This year, I had to call the DNR when LR did not show up to treat in order to find out what happened to our permit. LR told me they never sent it and "when they called" the DNR about it, the DNR said they were not approving permit applications on our lake. When I called the DNR, they said they sent the approval letter 8 weeks earlier to LR and that all of our lake was allowed to treat. I had them copy me on a resend to LR. YOU PAY LR $40 TO MANAGE THE PERMITTING PROCESS and they clearly dropped the ball and really don't follow up with the DNR. Making it worse, LR doesn't communicate to the customer that a permit has been rejected/not received. I had to find out that information on my own.