alivia's world

Review of Tenvoorde Ford

Very disappointed with this dealership. We purcha...

Very disappointed with this dealership. We purchased a vehicle at the end of December. Within just a few weeks, we started having issues with it overheating. We took it to our mechanic and ended up having the radiator replaced along with some hoses. A few weeks later we noticed we were still having issues with no heat and low coolant again. Our mechanic looked it over and did a pressure test and found out it was the head gasket. We have just as much into this vehicle as we paid for it and I feel that this issue should have been found by the service department during inspection upon taking this vehicle in. From the initial repair I have attempted several times to make contact with the dealership leaving message after message with zero return calls. I finally after several days spoke with service and was brushed off and told they couldn t help me that I needed to speak to the used car manager . I have yet to get a return call from anyone at the dealership. Finally today after attempting to reach this so called used car manager I finally got ahold of the salesperson and explained the issue. I was told I was out of luck and moth they could do but that he could talk to the used car manager and one of them would call me back in a few minutes. Several hours later I get a text message stating the sales person talked to the used car manager and again I was out of lick but he could still have him give me a call when be returns in a few days. Terrible customer service as I can t even get a simple phone call back. I get a text message. I will never buy another vehicle from this dealership nor will I refer any of my customers to them from the bank I work at. I will give the worst review to anyone I talk to.

Very disapppinted customer