Frustrating experience. Disconnected the service, ...

Frustrating experience. Disconnected the service, returned my box, modem and equipment only to be told that my billing cycle started on THAT SAME DAY. So as a result they would bill me a for a whole MONTH of service even when everything was returned and I literally had no way to use the service (that I didn't even want). I was told it was company policy. This is NOT a policy I was aware of after being a customer for 5 years. BEWARE: false advertising there is a CANCELATION FEE- not prorating customers for disconnecting on their terms creates a fee.