In response to the response below - we had an appo...

In response to the response below - we had an appointment at 2 and drove out at 4:35., to be clear. Went in to look at a vehicle but it was not what my wife and I wanted. Guy our salesman suggested another vehicle that had just come in on trade. Car had not been detailed yet and was a heavy smokers car. We test drove the car and were assured they could remove the smell if we were interested in the vehicle. Ended up working out a deal but needed to come back the next day after the car had been cleaned and for us to bring in our trade. Went to pick up the car the next day and they were very busy. Took almost 3 hours to get the paperwork done in between Guy helping other customers and waiting for the finance guy to give us the "warranty spiel" . He was not the very friendly especially after declining the $4800 warranty he was pitching. Finally done with the paper work and getting the car ready. My wife had a mother daughter event we were now late for so we get in the car which has a heavy cleaner smell. We expected that. Immediately noticed the headliner was not shampooed as promised but I figure they took care of the smell and we were in a hurry at that point. Guy hurried off to go back to his customer with a promise to follow up on Monday with a call. He never called or followed up. Upon closer inspection there was still cigarette ash under the seats, behind the head rests, around the vents, under and behind the rear seats and lots of areas where there was no cleaning at all. Really disappointed in the way the car was delivered, I would have never let that car go out to a customer in that condition. Battery was dead as well so I spent my Sunday replacing the battery and detailing the car. Still has a heavy smoke smell so I will need to take it and have it bombed to remove the smell. Overall we trusted Guy to deliver on his word and that did not happen. Hopefully the vehicle ends up being better then experience of buying it.