Frank

Review of Laurel Ford Lincoln Mercury

I do NOT recommend Laurel Ford to anyone!!! The fi...

I do NOT recommend Laurel Ford to anyone!!! The first time I dealt with Laurel Ford was when I had previously been in to purchase an Explorer for my wife. They ran my credit and told me I wasn t approved even though I had just purchased a new Jeep Grand Cherokee. Against my better judgment I went in for a second attempt on inquiring about a new Ford truck. I asked to see the numbers upfront to see if they would be willing to work with me this go around. I talked to a sales guy named Marcus and clearly stated I did not want my credit ran until I saw all the figures. As I m sitting in front of him, they ran my credit and when I confronted him, he stated he needed to sell cars and had to do what he had to do . I confronted the GM and they some what resolved the situation by giving me a maintenance plan for my current truck. Fast forward to 2 weeks ago. I went in to get my oil changed on my truck and walked around to look at a new truck. I asked to see the numbers and how much I would get for my truck and instead, they ran my credit again with out my approval!!! Their excuse this time was they were to many people on the queue and clicked the wrong one , I was the only person there!!! I talked to the GM and all he said was what do you want me to do about it? It s been 2 weeks and I haven t even received an apology or anything. DO NOT DO ANY BUSINESS WITH THEM!!!