Tiffany

Review of Renaissance Charlotte South Pa...

My three coworkers and I stayed at this location e...

My three coworkers and I stayed at this location earlier this week. I wish I had great things to say but unfortunately the check-in process from Keona and Marissa left much to be desired. We booked a few weeks in advance with our corporate discount and completed a mobile check-in the day prior to arrival. Typically a mobile check-in is simple and allows you to provide ID and your room key is provided quickly. I was the first to arrive and was asked to provide state ID and my employer verification to keep the corporate discount. Unfortunately I didn't travel with employee verification and was told my rate would double if I wanted to stay. I complied and paid the double rate. My coworkers checked in a little later and were given their keys with no mention of verification of employment to receive the already confirmed corporate discount. I waited in the lobby while they checked in and the process took approximately three minutes, unlike my check-in which took 15 minutes. Is it customary for some guests to provide employee verification while others are not? Or is it dependent on the sex or race of the individual? The only difference in myself and my coworkers is race and sex. We were all booked by the same company, used same method of payment however were treated vastly different.