The reason for the score is due to having our hote...

The reason for the score is due to having our hotel reservations were cancelled the morning of our arrival on 06/28/2017 and we found out at the desk at check-in around 1pm that afternoon. The hotel personnel provided proof of our cancellation, which came via email on 06/25/2017. After speaking with Take 3 rep named Ellen, who was scrambling to find us accommodation, and two of her superiors, who were combative, condescending and very unhelpful, we were placed in a hotel with a lower star rating, further away from the attractions and was under renovations. We didn't rent a car and based our entire vacation from where we're going to stay. Essentially, everything was in walking distance. We paid for an upgrade of $158, but was offered a $80 refund after much back and forth. The refund was never received and no other compensation for negatively impacting our anniversary and trip! We have a cruise with them but will forego that, due to the headache of this single trip.