We had been offered an upgrade via email which we ...

We had been offered an upgrade via email which we responded 'yes' to and were not given this option again which was a little disappointing. We were very well looked after though when it came to the birthday we were there to celebrate which was very nice. The hotel is quite tired and could do with a facelift. We thoroughly enjoyed 3 nights at V restaurant, the service and food were equally 100%. We found most of the staff helpful, and everyone incredibly friendly.