Very poor service with a very unprofessional manag...

Very poor service with a very unprofessional manager. Jacob Miller, the manager was very hard to deal with. During COVID, he had our groom believe into a contract that later had many changes to it. The biggest problem, just a week or so before the wedding basically not allowing the wedding to have any DANCING at all. You either open a WEDDING venue fully with dinner and dancing as it is a WEDDING or completely stay shut and refund the customer. Most of us are business owners, and management for this venue was completely horrible.

Not only did Jacob Miller stop the party and disappoint all guests, some of which have flown in and been in quarantine just to attend this wedding. But he made sure the guests did not enjoy a single minute without interruptions. He stalled the dinner for 2 WHOLE HOURS (In the parking lot) just so that the guests do not return to the ballroom.

After going back and fourth and being worried from reviews that were starting to flood his e-mail, he allowed dancing outdoors for some of the guests but even then he kept interrupting the party.

You either open up your hall for a regular wedding, or you refund your client with the full amount and not ruin their wedding for them.

Response to owners reply to my review:

I m the groom s best man and Murphy s executive orders aside, here are the specific issues we dealt with that everyone should know about Jake and his horrible management

- [ ] Always on women s side when we specifically made clear no men allowed. Standing on stairwell, like a hawk. He has female staff he can delegate this task to
- [ ] Blamed us for our dinner being late because we prayed when staff said they were actually late. In fact, they didn t communicate that they would be scanning our temperature ahead of time. Taking 30 min away from our day. Extra $300 paid to vendors for their time spent.
- [ ] Uplighting was wrong color. Asked for amber, got pink. Not even similar
- [ ] Cake was not even done. 3 levels of white cake. No design, no frosting work. Decorator had to put flowers on it to make it look somewhat okay
- [ ] All solutions were found ourselves. Wiring, speakers, dancing, dining outside
- [ ] Didn t let decorator do her job. Guests were moving tables.
- [ ] Rubbed in our face that this was a favor even though the groom paying the same amount he would with subpar service is doing YOU a favor
- [ ] Kept telling DJ to stop the music
- [ ] No rules were communicated ahead of time.
- [ ] Wrong meals were given to friends and when it was brought it up, it was just brushed off.
- [ ] Jake very rude. Mentioned several times that this a favor. All risk, no reward which is so rude when the biggest reward should be making your customer happy.
- [ ] Mentioned to guests no social media and no dancing to guests. Can t control all of them
- [ ] Worried about his personal image and political standing. Not the business.
- [ ] Guests flew over and drove from TX and CA to quarantine for 2/3 weeks, temps taken, masks worn, guest count below requirement. Only to be disrespected and ruin our intimacy
- [ ] We experienced blackmailing, dictatorship and threats. Told to delete and complied