Service wise my vehicles have never been better. T...

Service wise my vehicles have never been better. They are quick to service and call to let you know when your car is ready for pickup. However, my bad review is because I have tried calling on two separate instances for two different problems and requested to speak to a service manager and have left voicemails and also left my name and contact information with a service rep only to never be contacted back. My last service required tire rotations and I left my wheel locks in my truck. On return of the vehicle my wheel locks were missing and they have yet to return my call or return any of the locks. I had to reorder them each before any additional work can be done on my truck. This shouldn t happen to anyone. I won t be utilizing Toyota Cerritos anymore even if it s closest to my home.