Quin SL

Review of Mencia Realty

Edit: reduced to 1 star, because Austin in the lea...

Edit: reduced to 1 star, because Austin in the leasing office is rude and intentionally unhelpful every time, and likes to jump to assuming I'm insulting him/or that I've done something wrong. Choice quotes: "so you think it's our fault?" (Hadn't said that, was being friendly and giving them a piece of mail that was addressed to a neighbor but kept landing in my mailbox), "we're not the post office, what am I supposed to do?" (I suggested they contact that resident. It has his full name and address, after all). Last interaction he told me to hire a pet sitter if I was upset about a surprise building inspection the next morning (I was going to have to stay home to make sure my kitten didn't run outside when they came in), and that he couldn't see why two inspections on short notice in one week would be a problem for anyone. And before that "Well I can tell you right now I'm not going to hand you a gallon of paint" (after I asked about getting some paint to touch up mistakes made by the painters). The main issue here: he doesn't care, and likes trying to make residents feel stupid or like they're a burden to him. What a charmer to have to talk to every time!
2nd ETA: Austin continues to be so rude and unprofessional to me and everyone I know here, that we're moving. Goodbye, Broadstone! Oh wait, they sold the complex. Goodbye, "Bell at Plantation!" Only change is the name, and now the office is closed Sundays, so even FEWER hours when you can use the theater that they tell new residents will be "available 24/7 soon" (they've been saying that for over a year).
Orig below:

We've lived here for about 10 months now, and while the apartment itself is nice, the management and grounds are not as advertised.

You'll notice most of the positive reviews are from people *who haven't moved in yet*

First though, the good: the gym is new, and the maintenance staff are great.

Everything else:

The grass areas are COVERED in dog poop. There are even doggy bag stations, but clearly they're not used, and staff has decided not to do anything to clean up. It's frankly pretty horrifying.

When we moved in, we were given misinformation. We were told the water bills are metered separately. They aren't; it's pooled amongst the building and split--hope your neighbor doesn't do a lot of laundry or take long showers--which we found out by reading the lease fine print. Clearly the office never read it.

It took several months to receive our "move in bonus," but when signing the lease the said it would be about a week. That's a very big difference.

When we moved in, you could call the office directly if there was a problem. Now the same number routes to an out of state call center! And the other day a staff member dismissed my inquiry about an email I'd sent by explaining that the management doesn't get those emails. Soooooo, who does? Possibly no one, since I never received a response.

The "recycling" (something they said would be available when we moved in) is a big enclosed area by the trash compactor, and it has no bins. It's usually filled with trash and broken furniture, and almost never gets emptied (I doubt it gets recycled when it does).

I asked management about recycling just today (a few neighbors were given different information), and the first person I spoke to said valet trash takes it (they don't), but when I pressed (pointing out the flyer she'd handed me didn't mention recycling) another staff member said that "we don't contract with them for recycling." Good to know the office staff is clueless and gives out wrong information.

The biggest issue is just that the management acts like it's not their job/out of their hands every time there's a problem, and nothing gets resolved. We've been asking for a proper recycling area (as advertised) for the entire 10 months, and we have a pile of garbage to show for it. That about sums it up.