matthew karasawa

Review of Tim Dahle Nissan

I bought a car last year 2017 and while in negotia...

I bought a car last year 2017 and while in negotiations they promised a lot more than what was given. For example, they said for the credit score of 800+ we would get an interest rate between 2-3% but on the loan application they put that we were willing to pay up to 6% (never told us that) and magically we ended up with 5.5%. This made us very upset because honestly if they has told us this from the get go we probably would have taken advantage of the toyotas 0% interest rate but the sales person told me time and time again that 2-3% was what they were seeing with people over 800 on their credit score... if they hadnt had us there for 6 hours wearing us out then we probably would have walked away but magically one incident after another we kept losing the promised discounts that they have offered.

For the parts department... I was repairing my passenger side mirror and ordered the part via nissan. Which they then redirected me to the service department for an appointment. When I took off the day to get my car worked on, the part was never ordered nor did the service appointment have any record of my appointment. Needless to say I was a little upset.

For maintenance over the past year, things have been okay. Once I waited just under two hours for an oil change with an appointment but generally they take 50-60 minutes. I usually do my oil changes at 3 or 4 so I am not completely sure if other times are better or worst.