I was disappointed with today s service. My KIA Fo...

I was disappointed with today s service. My KIA Forte needed a few things: first, oil change and filter, after a 2-hr wait that was the only thing they did well, together with checking other inspection points (I hope they did as they said); second, a tire losing air, they said that the mechanic checked the tire, and it was not losing pressure, I assured it lost 7 psi, slowly but surely, so I requested to remove the tire and inspect again, and after another 30-45 min finally they agreed that it was a previous patch they did a few months back and repaired it (I hope); third, I asked to review a (subtle) rattling noise on the back, and they said they didn t have the time; fourth, a small windshield crack couldn t be repaired until Tuesday because the service is not offered everyday, so I ll have to waste my time again some other day. In summary, the overall experience was far away from excellent. I sincerely expect that they don t have interest to follow up on this review, son I don t have to waste any more time with them. All I want is a positive experience next time; for good or bad I got the windshield guarantee I have no option but to go back.

A few weeks after the incident above described, I went again last week to repair the same tire; apparently, it was a different nail, but yes this time they did their job very well, no delays, tire was balanced, didn t have to return. Good job this time! Congratulations!