I had heard really awful things about this hotel b...

I had heard really awful things about this hotel before our stay. I expressed my concerns and we were moved to the executive floor as it had recently been refurbished. This was at an extra cost to us but our resort fee was taken off so we didn't mind. I can't vouch for the rest of the hotel but we loved our room, modern and clean! The lobby was beautiful and its an attractive building at an excellent location. 5 mins from times sqare but not so close that it's heaving with people. On checkout, we asked if our bags could be stored for the day and picked up later. We went to a man who escorted us to the store room, he lured us in (while we carried our own bags) and asked what time we'd be back. We said 2.15. He then said that the service was free but didn't include tip and that tip was due there and then!!!!!! We were gob smacked! We paid the man his tip. We returned just before 2pm and the man was still there but he finished at 2. He clearly knew we wouldn't be back in time to tip him on our way out so he charged us then, and then we had to tip the very lovely man who brought our bags out. We felt the first guy was very seedy and to basically demand his tip in advance was disgusting, especially since we walked our own bags all the way to the room and then he made us go in so no one would hear him tell us we had to pay him! I'd like a response to this.