Missy

Review of La Mansion del Rio Hotel

I booked the valet and breakfast package at the ho...

I booked the valet and breakfast package at the hotel. I made sure to call ahead of time to make sure what type of breakfast it was. I called hotel and a young lady said they have a buffet which was included in the package. I asked what time did it start. She stated make sure you book it by 11. I said ok then she said let me transfer your to make sure it is included. A gentleman then answered and I asked what time did the buffet start since I got the package. He said that is called brunch and make sure to make a reservation. I said thanks and hung up. We are not from the area and I was making an itinerary for our trip then when I went to check out, I was told that the buffet was not included in the package. I did not understand how they had more than one employee tell me the wrong information. Then when I asked to speak to manager, he was not very nice. He did not apologize. He treated me like it was my fault. He said his employees know better than that. I guess I LIED. ..horrible manager. More things happened but It is just too much to type.