Leslie Fox

Review of Grande Denali Lodge Inc

The location is lovely, and the staff generally at...

The location is lovely, and the staff generally attentive and service oriented. There is a total lack of oversight of maintenance, housekeeping, and amenities which made this a really substandard stay. I stayed three nights. At nearly 400 a night. First the AC wasn t cooling. I removed the filter and there was about 1/4 inch of dust blocking the entire return. I called for maintenance and they came up and vacuumed out the unit at 10 at night and it cooled fine after that. It was clearly no one s job to check these. Housekeeping only came once. I had a do not disturb up one morning. I told the housekeeper I d be out of the room at 11 so she could clean. I saw the housekeeping supervisor checking rooms and she said that she was aware and that my room would be cleaned at 11. I come back late and tired and no one had been in, I had no towels, no coffee, and my room was as I had left it. I walked back up to the lodge and got coffee and someone brought towels. The WiFi didn t work in the room at all and didn t work well anywhere on the property. The staff said that there was nothing they could do. Then the last morning I couldn t find my breakfast voucher and the staff would not allow me to go grab a piece of fruit. Then I find out that two of my travel mates had just left extra breakfast vouchers at the hostess station to be used by anyone who didn t have theirs. Of course no one mentioned that so I just went hungry although the hotel had been paid for all of those breakfasts. Really I can t recommend this place. They just don t have their act together and it made for a really challenging stay.