I d like to take a moment to bring to your attenti...

I d like to take a moment to bring to your attention what I found to be exceptional customer service by a few of your staff. First off, I purchased a used Mazda from Brian Collins last week. I found his no pressure method in dealing with me refreshing, and it is the single most reason I came back and bought a car through him. Matt (the Lead, from my understanding) was really pleasant, and I appreciated his compliments when he was talking about my trade-in vehicle.

I went to Morries Mazda, due to their proximity to my home, to have a second key cut and programmed. While there, they brought to my attention an issue with the inner front right tie-rod. I was heading out of town for my daughters high school concert, and I stopped by Walser to talk to Brian about it. Both Brian and Matt were already gone for the day, so Michelle Eberwein came and spoke with me. I explained to her what happened, and she asked for my key and took my car to the service department. She came back shortly thereafter, and she said that the technician looked at the issue, decided that there was minor play/give to the part. She said that the part was in stock, and your tech could knock it out by 5:00 PM. Understand that this was 3:00 PM on last Friday afternoon. Michelle checked in with me several times during the next 90 minutes and explained the progress of the service right up through the alignment.

I was really pleased that I didn t even have to ask that the issue be fixed, and actually surprised I didn t have to beg- a car dealer stood behind their product!

Being in a service industry, I recognize the value of great guest relations. I understand that some things can be taught, but I also recognize that some people are inherently kind and pleasant, and that seems to be who you fill your dealership with- and as far as I m concerned, this didn t go unnoticed.