After having read several reviews about keys that ...

After having read several reviews about keys that are lost by others with a bicycle insurance with Unigarant, this has now happened to me too! I sent 2 keys and now only 1 would have arrived. After not receiving the payment of my insurance without having been informed about it, I decided to call myself to see what was going on. Very nasty experience, where I am wrongly designated as a culprit and I have the idea that it is not me, but Unigarant who is the fraud. Very poor communication and service. Now awaiting an appropriate solution from Unigarant.