Carissa Alberts

Review of Genz-Ryan

Steve M and Alex came out to check on our furnace....

Steve M and Alex came out to check on our furnace. Unfortunately they had to give bad news and shut our furnace down because it was unsafe to operate according to law. But they were very professional and showed me everything they were doing, what was causing the failures, why it couldn t be left running, and what my options were. We opted to buy a new furnace, and they found us a same day install and offered to bring out space heaters to keep our home to temp until the install was complete.

My preschooler was home while they were checking it out, and they interacted with her so well and had her help through the entire process. She had a blast holding the flashlight and asked hundreds of questions and they answered them all for her. This is one of the reasons we continue to use Genz Ryan is their amazing customer service. They ve always done great work, been honest, answered all my questions, and them including my extremely inquisitive child with the whole thing really made her day and I place a lot of value in that.