At 15k service. Waited 20 minutes while 4 Techs sa...

At 15k service. Waited 20 minutes while 4 Techs sat there looking at their computer screens ( most likely playing solitare) MY assigned tech was on phone with "customer" (or husband) FINALLY after complaining, reluctantly, one of them had to get up and help me. I also had an issue with car. (In cruise , RPM jump to over 4500 while not increasing speed, like being in neutral) After doing service it was explained to me, that is normal for cruise control. (This happens EVERY TIME 4-5 instances on way to town. (5 each way) I have since videod the issue. 2nd and 3rd opinions by mechanics with 20 and 30 yrs experience have told me this is NOT NORMAL or good for transmission!! Emailed several people at Gault to TRY service one more time. NO RESONSE from Sean Mills or Connie Gault...Yep, they have quality service and stand by their product. NOT