KK Sports

Review of JW Marriott Desert Springs Res...

Is there a rating lower than one star? These guys ...

Is there a rating lower than one star? These guys are a bunch of frauds. I had a stay at this resort and was supposed to receive about 17000 points for the stay. They only credited 1000 points and upon calling them they told me to call Marriot rewards. Marriott rewards promised to credit the points 3 times after putting me on hold for more than 30 minutes each time. Yet, at the end they had no good explanation as to why the points were not added to my balance. They just lie, and say that it was credited when it is not added to the balance. Took a screenshot of my activity to prove that the points were not posted, and sent it to Bob Kincade, who asked for it. Then he called Marriott rewards and despite the fact that the screenshot showed the points were not posted, he did not make any effort to tell the representative that points were not posted. They just told me there is a glitch in the system. They did not even try to repost the stay!! When I tried to call Bob, he just did not answer the phone and told the representative to tell me he was not available. These guys have no shame whatsoever. I have been a loyal Marriott hotel customer for 18 years with Platinum status. If they treat me like this imagine how they treat the rest of their customers. I will make sure they are fully exposed for who they are. They will tell you that it is the Marriott rewards that is responsible, and not them. Another lie. I stayed at the JW Marriott at Seoul a week later and there was no problem. My points were credited and my stay showed up with the two nights credit towards my status. Neither of these happened at the JW Marriott in Desert Springs. It seems like the management at this location is incompetent and they do not care what type of service is provided to their customers.