When I called, the receptionist offered early chec...

When I called, the receptionist offered early check-in at 7. Upon arrival, we waited in the car for 30 min (until 7am). When I found the receptionists desk in the other building, I was told early check in would be at 9 because of the computer. After I explained that we had been on the road for 18 hours because of Irma and that I was told check-in would be at 7. I was told to give them 30 more min, that we were one of 200 people arriving from Irma. (There was one other family in the lobby.) I left with no other option than to cross to the other building and back to my car to wait. On my way, I teared up, emotionally exhausted from such a long haul. As I was passing the other desk, gentleman receptionist saw me and when I asked if he could possibly get me in a room sooner, he said "yes, of course!" We were in our room within 10 min.

The other staff was all nice. Breakfast was mediocre, but the kitchen and serving staff went out of their way to make sure we had what we needed. Front desk ladies should have additional training in customer service as they answered the phone rudely.