K & W Distribution

Review of Sheraton Gateway Los Angeles

One of the worst hotel experiences I ever had, rud...

One of the worst hotel experiences I ever had, rude registration lobby employees. Even though I have already prepaid through the Orbitz online booking service, I was told that I have to wait until the system is back and running. I mean, I just got off from a long flight and needed a bed right away.. and when I tried to cancel I couldn't because they said there's no refun.. the service was terrible, but to be fair the room was nice, clean, and comfortable