Been given the run around for a year now, trying t...

Been given the run around for a year now, trying to get reimbursed for a claim, repeatedly sent in paperwork, constantly told incorrect information. Constant so called escalations, promises to return calls, e-mails and still no closer to getting reimbursed. They claim to contact people but I check in and they have not contacted the person. Filing a complaint with the IDOI. There is no excuse this reimbursement should've taken a year, been getting the run around from this claims supervisor for months now.