Mikayla Sutton

Review of Courtesy Chrysler Jeep Casselb...

I purchased a 2016 Dodge Charger from here on Marc...

I purchased a 2016 Dodge Charger from here on March 19th. I spent a while there as I assumed I would. No big deal. My sales lady gabby was awesome. And the finance guy was pretty nice as well. I put 2000 dollars down as it was a weekend and my bank blocked me from spending more so I came back the next day to pay the rest. When I returned the following day I informed my sales person gabby and Tyler and a few other people on the floor that I had some scratches and chipped paint I would like to have taken care of. They informed me that they would order paint for the car and take care of it. Upon returning to get it fixed I was treated like a stranger. Like I hadn't just purchased a car here. I was told that my car was ctp Which I'm not completely sure what that is as this was the first time I had ever heard the term since I'd bought the car the week before. Apparently it meant that the car was going to be scratched a little and that's part of the territory. Before leaving the dealership this time I was told by a floor manager that I would be contacted before Friday to fix the issues because they want a "happy customer". I've yet to be contacted by my sales person. And it's now Saturday. I've had the car for two weeks and it's frustrating to go and buy a car and be told that they will fix something and never actually follow through. Which was the exact reason I waited to post a review. I wanted to give the benefit of the doubt that they would actually see it through. It really felt like to me that once they got the paperwork signed and received my money they were done with me. I will not ever recommend this dealership to anyone.